If you have an Android device, please check that it is one of the supported Android devices listed above. If your device is compatible, you may still need to change some options in the WiFi settings section (e.g. WiFi +, WiFi Intelligent, Smart WiFi, etc.) or allow the use of the Control Unit WiFi network, even if there is no data connection. If the problem persists, please contact Customer Services: firstname.lastname@example.org.